What people fear most about an automatic assistant is getting stuck in canned answers. That doesn't happen with ClaudIA: if a patient asks to speak to a person, is upset or raises something out of the ordinary, ClaudIA steps aside and passes the conversation to the team.
The handover is organised so nothing gets lost: the alert reaches the clinic's phone with the reason, and the task stays in the dashboard's bell with a direct link to the conversation or the call.
ClaudIA handles the vast majority of conversations on its own —booking, moving, informing— and recognises when someone on the team needs to use their judgement.
How it works
- On WhatsApp or Instagram, ClaudIA pauses that conversation, says goodbye kindly and alerts the team with the reason.
- On the phone, it marks the call as «to call back», with the patient's number and what they were asking for.
- Everything appears in the dashboard's bell, with a button to go to the chat or the call.
- The team deals with it, marks the task as done and switches ClaudIA back on with one click.
A question about last year's invoice
A patient writes about a charge they don't recognise. ClaudIA doesn't improvise: it tells them a person on the team will look at it, pauses the conversation and leaves the task in the bell with the reason. The administrator looks at it in the morning and answers from the same chat.