When an assistant answers the phone, it's natural to want to know what was said. In ClaudIA every call is saved with a summary and the full transcript.
In the Calls section of the dashboard you see who called, what for and how it ended: session booked, change made or call to be returned. The ones to return are flagged, with their call button.
Phone answering is available today for clinics in Spain.
How it works
- ClaudIA answers the call and books or changes the session where appropriate.
- It saves a summary and the transcript of the conversation.
- Everything appears in Calls, in the dashboard, without reloading.
- Whatever was left to call back is flagged.
A call while the whole team was with patients
At 11:20 someone calls asking whether the clinic works with their insurer. ClaudIA explains that the team will confirm that and marks the call to be returned, with their number. At 12:00 the receptionist sees the alert, reads the summary and calls back already knowing what they wanted.