ClaudIA works for the clinic, not the other way round. There are conversations someone on the team would rather handle in person: a long-standing patient, a complaint or a delicate case.
From the dashboard you pause ClaudIA in that conversation with one click and reply from there. If someone on the team replies from the clinic's phone, ClaudIA notices and stops writing in that conversation.
When you're done, you switch it back on with another click, and ClaudIA carries on with the full context of what was said.
How it works
- All conversations can be seen in the dashboard, in real time.
- You pause ClaudIA in a particular chat, or on a whole channel if needed.
- You reply from the dashboard or from the clinic's phone.
- You switch it back on whenever you like, without losing the thread.
A patient of many years
The physiotherapist who founded the clinic prefers to talk himself to a patient who has been coming for ten years. He pauses ClaudIA in that conversation and replies from his phone. ClaudIA keeps handling the rest of the clinic's messages as usual.