Acute low back pain doesn't wait three weeks. But if the calendar is full, the first free time is three weeks away — and that person ends up at another clinic, in A&E, or putting up with it. Priority is no use if there's nowhere to put it.
With this, you set aside one or more times of the day —12:00 and 18:30, for example— and ClaudIA doesn't offer them on a normal booking: for every other patient, those times don't exist. Whoever writes or calls describing acute pain is offered them straight away, even if the rest of the day is full.
And you don't lose the treatment table: if by mid-morning nobody has needed the 12:00 time, it goes back to the normal calendar on its own and can be sold. You decide how far ahead it's released.
ClaudIA doesn't assess symptoms or decide on its own what's urgent: it takes the urgency from what the patient says. Prioritising isn't diagnosing, and the clinical decision remains your team's.
How it works
- You choose the times you want to set aside, up to four a day.
- Those times are set aside for the WHOLE team: while they're set aside, no calendar offers them on a normal booking.
- Whoever arrives describing acute pain is offered them by ClaudIA straight away.
- If nobody needs them, they're released a while beforehand (you choose how long) and go back to the calendar.
- You can book whatever you like in them from the dashboard: the lock only applies to what ClaudIA books.