An assistant that does things on its own and can't be stopped is no use in a clinic. Here control belongs to the professional, always.
You write your clinic's instructions and they take precedence over the default behaviour: how patients are addressed, what's said about prices, what the arrival policy is. And you can pause ClaudIA in any conversation and answer yourself.
Some things don't depend on the settings and can't be switched on: ClaudIA doesn't assess pain, doesn't diagnose and doesn't recommend treatment. It won't cross that line even if asked.
How it works
- Your clinic's instructions are written in your dashboard and apply instantly.
- In any conversation you can pause ClaudIA and carry on yourself.
- Everything ClaudIA does is logged and can be reviewed.
- Health rules aren't configurable: they sit above the instructions.
«I'll handle this one»
A patient insists on knowing whether their pain is serious. ClaudIA doesn't go there: it tells them the physiotherapist assesses that and offers a first assessment. The professional sees it in the dashboard and, if they want, steps into the conversation themselves.