A clinic that looks after its Instagram gets enquiries there, and plenty of them: someone sees a post, wonders whether you can see them and writes in the same place they were looking. That message reaches the same phone as all the others, the one in the treatment room with busy hands.
ClaudIA handles direct messages just like WhatsApp: the same polite manner, the same calendar and the same answers. Whoever asks from a post ends up with a booked session, not with a «we'll get back to you shortly» that arrives the next day.
And with the same red lines: it takes the reason in the patient's own words and doesn't assess it. Nothing said there is any different from what would be said in writing on any other channel.
How it works
- The clinic's Instagram account is connected (professional or business).
- Direct messages arrive in the same inbox as WhatsApp.
- ClaudIA informs and books; you see the whole conversation in the dashboard.
- It can be paused per channel: switched off on Instagram and left on WhatsApp, or the other way round.
The question that starts with a post
Someone sees one of the clinic's posts on a Sunday night and sends a direct message asking if you see patients in the afternoons and how long a session lasts. ClaudIA answers with the real opening hours and books the first assessment for Thursday. By Monday, that session has already been in the calendar for a day.