Updated 2026-09-24 · 5 min read
Charging at a physiotherapy clinic involves three cases a cash register doesn't understand: the single session, the session that comes out of a pack paid for weeks ago and the visit the insurer pays at the end of the month. If the till doesn't tell the three apart, someone does it by hand at night, with the calendar on one screen and the till on another.
That's why the useful question when choosing a till isn't how many buttons it has, but whether it knows which session it's charging.
What a till is today, and what you no longer need to buy
A till, or point of sale, is the place where you charge, hand over the receipt and balance the day. Today what matters is the software, and the hardware can be a tablet and the receipt printer the front desk already has.
ClaudIA's till works from the browser on any Android tablet or iPad, on a desktop touchscreen and on Android terminals with a built-in printer. It's installed on the home screen like an app and prints with any printer the device has installed.
A clinic's three kinds of charge, each in its place
This is how ClaudIA's till treats each case, which is also the list worth checking in any other software:
| The case | What the till does |
|---|---|
| Single session | It's charged from the session itself in the calendar, with one or several payment methods, and the receipt comes from there. |
| Session from a pack | The pack is charged once, when it's sold. Each session it uses goes at zero and takes one off the pack: it's never charged twice. |
| Visit paid by the insurer | It's charged with an «insurer» type payment method and a visit voucher comes out, which isn't an invoice. If the patient pays a part, it goes on a separate receipt. |
What each insurer owes, in plain sight
Insurer visits are money that doesn't go into the drawer that day, and that's why they're the ones most easily lost sight of. In ClaudIA's till you can see what each insurer owes, voucher by voucher, and when it pays it's marked with the date and the payment reference.
Invoicing the insurer is still the clinic's job; what ClaudIA keeps for you is the tally, so at the end of the month you know what's still to be collected without going back through the calendar.
At the front desk: the till on a tablet
Charging with the patient in front of you, just out of the treatment room, isn't the same as closing the till at night. For that moment there's counter mode: the same till in full screen, with tiles for sessions and packs, an on-screen number pad and the change calculated on cash payments. The receipt goes out on its own through the clinic's default channel: printed, by WhatsApp or by email, with the clinic's name.
It's the same till, not another one: same numbering, same reports and the same close.
Cards, with your bank's terminal
The till doesn't force you to change bank. Cards are still taken on the terminal the clinic already has; the till records that payment with its method and balances it at closing. There's no new commission on each payment: the till is included in ClaudIA's fixed fee.
In Spain, for the accountant; elsewhere, in your currency
In Spain each payment comes out as a payment receipt and the accountant receives the summary of what was charged per day, per payment method and per VAT rate, with physiotherapy as exempt. A refund never touches what's been issued: its own refund receipt comes out. The simplified invoice compliant with the Spanish regulation is in preparation, without the clinic having to send anything to the Tax Agency.
In any other country it works the same way, with the local payment methods. If the clinic charges in two currencies, each one is counted separately in the cash count and the rate applied to each payment is recorded.
At closing, and at the end of the month
When the shift opens you record how much the drawer starts with. At closing you count the cash and the cash count tells you whether it balances, method by method. A discrepancy doesn't stop you closing: it's written down with its note. If whoever runs the clinic wants it, the day's summary reaches them by WhatsApp at closing.
At the end of the month, the till report comes out ready for your accountant: one row per payment, with its method and its currency. And what's been charged, together with sessions, active packs and no-shows, is in the clinic's reports.
Questions clinics ask
What is a till for a physiotherapy clinic? The point of sale: the place where you charge the session or the pack, hand over the receipt and balance the day. Today it's software that runs on a tablet or the front-desk computer, with the receipt printer the clinic already has.
Are pack sessions charged twice? No. The pack is charged once, when it's sold, with its receipt. Each session it uses goes at zero and takes one off the pack.
How do you charge a visit the insurer pays for? With an «insurer» type payment method. A visit voucher comes out, which isn't an invoice, and the till shows what each insurer owes until it's marked as paid. If the patient pays a part, it's charged on a separate receipt.
Do I have to change bank or card terminal? No. Cards are still taken on your bank's terminal; the till records the payment with its method and balances it at closing. ClaudIA charges no commission per payment: the till is included in the fixed fee.
What does the till deliver in Spain? A payment receipt for each payment and, for the accountant, the summary of what was charged per day, per payment method and per VAT rate. The simplified invoice compliant with the regulation is in preparation, without the clinic having to send anything to the Tax Agency.