Updated 2026-10-03 · 2 min read
On the coast, on the islands, in cities with many foreign residents or in bilingual regions, part of the messages a clinic receives don't arrive in the local language. If nobody on the team speaks that language well, the message gets answered late, with a translator and with the fear of getting it wrong.
For the person writing, a reply in their own language is the difference between feeling well looked after and looking for another clinic.
Where these patients are lost
They're lost in the first reply. Someone who writes in English or French and gets a slow answer, or one in another language, concludes that the clinic isn't ready to look after them, even if it is.
And they're lost in the details: a misunderstood time or a badly explained address ends in a session nobody turns up to.
What it takes to look after them well
Replying quickly, in the patient's language, with the clinic's real information and without translating what shouldn't be translated: the names of treatments, the address or the physiotherapist's name.
And making sure the session goes into the calendar like any other, with the time and the physiotherapist perfectly clear.
How ClaudIA does it
ClaudIA detects the language of each message and replies in it: Spanish, Catalan, Galician, Basque, English, French and others. If the patient switches language, it switches with them, and if they always use the same one, it's set in their record.
Treatment names and the clinic's details stay exactly as you wrote them, and the whole conversation stays in the dashboard so the team knows what was agreed.
Questions clinics ask
Which languages does ClaudIA work in? Spanish, Catalan, Galician, Basque, English, French and other common languages. It detects each patient's language and replies in it.
Does anything need to be set up? No. The language is detected on its own. If a patient has a preferred language, it can be set in their record.
Are treatment names translated? No. Treatment names and the clinic's details stay exactly as the clinic wrote them, to avoid confusion.