Updated 2026-08-25 · 2 min read
Between one patient and the next you don't open a dashboard. You look at your phone for thirty seconds. That's why the five things asked for most can be asked for in writing, in the same chat where the assistant already alerts you to what matters.
The five things
Moving a session, booking a new one, cancelling one, blocking a stretch of the calendar and writing to a patient. You ask in your own words: «move the twelve o'clock to five», «block Thursday afternoon for me», «tell Gabriel he can come in tomorrow at nine».
When it moves or cancels, it sends the notice to the patient itself, so nobody is left in the dark.
The safeguard, which is what matters
It never acts on the first message. It sends back exactly what it's going to do —the patient's full name, the day and time before and after— and waits for your confirmation. If it isn't what you wanted, you say no and it's discarded.
And that confirmation expires after ten minutes. A «yes» written the next morning, on an old message, doesn't move anyone's session. It's the detail that separates a convenient tool from a dangerous one.
Who can give orders
Only the phones you authorise, each with its own permissions: someone may be able to move appointments but not write to patients. Everything stays in the clinic's log, with who asked for what and when.
The safeguards it comes with
It respects your patients' rest hours even if the order arrives in the early hours, it respects your calendar's rules and it leaves anything bulk to the dashboard's campaigns: an order affecting many patients at once is prepared there, calmly, and not from a chat.
Questions clinics ask
And if I misspell a patient's name? It sends back the full name of the one it understood before touching anything. If it isn't that one, you say no.
Can anyone on my team do it? Only the authorised phones, and with the permissions you give them.
Is there a record? Yes, in the clinic's log: who asked for what, when and what was done.