Updated 2026-08-21 · 2 min read
The question always comes, and almost always framed wrongly: it isn't how much it costs, it's what you compare it with and what stops happening once it's in place.
What to add up on top of the fee
With many providers the fee is only the start. It's worth asking about the setup fee, whether there's a charge per conversation or per message, whether reminders cost extra, and about the minimum term.
With ClaudIA there's no setup fee, conversations and reminders are unlimited and there's no minimum term. It's exactly what's worth asking any provider.
What to compare it with
Not with zero. It's compared with what you're already paying without seeing it: your team's hours confirming sessions one by one, treatment tables left empty by no-shows nobody warned you about, packs left half-used and evening booking requests answered on Monday.
| Cost you already pay | How you notice it | What changes |
|---|---|---|
| Confirmations by hand | A good half hour a day that nobody records | Sent and collected on its own |
| No-shows without notice | An empty treatment table with no time to fill it | Confirmation + waiting list |
| Half-used packs | Work paid for and not done, and a patient who doesn't come back | Notice when one or two sessions are left |
| Out-of-hours messages | The patient has already called somewhere else | Answered straight away |
How to know how much it pays off
Count a week: messages answered late, confirmations done by hand, no-shows without notice and pack sessions left unused. With those four numbers in front of you, the fee is compared with something real, and the decision usually makes itself.
Questions clinics ask
Is there a cost per number of patients? No. The price goes by the size of the clinic and the number of locations, not by how many patients you have.
Is there a minimum term? No. If you leave, you export your data and that's it.
Is voice extra? Voice has its own usage because calls really cost money. You're told how much before you switch it on.