Updated 2026-07-26 · 2 min read
With two locations come problems that don't exist with one: patients turning up at the wrong centre, professionals who work at both and calendars nobody sees in full.
First: which location do they want to come to
It's the question to ask before any other, and the one most often forgotten. If the assistant offers a slot without knowing which centre, half the time it offers it wrongly.
When the patient has been before, the usual location is proposed and they're given the option to change. Asking someone who's been going to the same place for a year every single time gets tiresome.
What's shared and what isn't
| Element | Shared between locations? | Why |
|---|---|---|
| Patient record | Yes | It's the same person; their session history isn't split |
| Packs | Up to you | Some clinics want them redeemable at both and others don't |
| Calendar and rooms | No | Each location has its own; mixing them is how overlaps happen |
| Prices | Usually yes | Unless each centre has its own price list |
| Team | Per professional | Someone can see patients at both, with different hours at each |
One WhatsApp or one per location
Both work. A single one is more convenient for the patient and means asking which location; one per location avoids the question and multiplies the numbers to maintain. With two centres in the same city, a single one is usually better.
Reports, per location and in total
It's what almost nobody has and what's needed most: occupancy per location, per professional within each location, and the total. Without that you don't know which centre is propping up the other.
Questions clinics ask
Can each location have its own hours? Yes, and its own professionals, rooms and treatments if they do different things.
Can a professional work at two locations? Yes, with their hours at each. The calendar never offers them in two places at once.
Can the price change by location? It can, though it's worth thinking about: two prices for the same treatment are hard to explain over WhatsApp.